Welcome to Clearvision Support

To Open A New Support Request

You can submit a new ticket using the Submit a Request link above.

Please Ensure you attach any relevant log files and screen shots to any requests for support

Please ensure you have read the relevant documentation (available from the Clearvision website) before submitting a ticket.


http://www.clearvision-cm.com/software/

Feedback Requests


Would all users please note that on closure of a support request on this helpdesk you will recieve an email requesting feedback on the performance of our support team.

If you do not wish to recieve these requests now or in the future please let us know. You can do this by opening a support request on this helpdesk

 
 

Clearvision Support

Clearvision Support March 18, 2011 Announcements

Clearvision Priority Definitions

Critical

Defect

  • Security Vulnerability with an exisiting exploit
  • Data loss
  • Process downtime
  • Stoppage of work for a large percentage of users.

Enhancement

  • Dire business need
  • Must-have feature

Major

Defect

  • Severe issue where a workaround exists
  • No data loss
  • No stoppage of work

Enhancement

  • Significant feature
  • Workflow improvement

Minor

Defect

  • Normal issue
  • Workaround exists
  • No loss of data or effort
  • No security risk

Enhancement

  • Normal enhancement
  • Minor feature